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Membership and Member Services Coordinator

Develops and manages membership recruitment and retention programs that increase the membership base of the association.  Also, develops, manages and promotes member services that enhance the value of membership.

Duties, Responsibilities and Authorities:

With the approval of the Board of Directors and in conjunction with the Membership Committee, sets annual membership recruitment and retention goals for the association and develops a plan to achieve those goals.

Coordinates the development of membership recruitment materials, including theme, text and production.

Targets new areas for membership growth, develops prospect lists and recruits new members of the association.

Provides regular reports to the Board, Membership Committee and Executive Officer on new member applications, upcoming renewals and cancellation statistics.

Identifies and trains volunteer membership recruiters; coordinates Spike Club activities and develops other recognition programs for volunteer recruiters.

Coordinates Ambassador Club activities and conducts new member orientations to inform members of local, state and national services and programs.

Develops profiles of new members to identify areas for member involvement and interest in new member services.

Develops new services for the membership, including affinity programs and product and service discounts.

Produces new member kits and membership certificates for all new members.

Develops and coordinates membership drives and campaigns.

Conducts exit surveys of non-renewing members to determine reasons for canceling membership.

Provides primary staff support to the Membership Committee, including preparing agendas, taking minutes and handling meeting logistics.

Provides support to other association committees and councils as assigned by the Executive Officer.

Working in conjunction with accounting staff, assures that dues notices are sent in a timely fashion and include information to encourage renewals.

Working in conjunction with communications staff, provides membership information for the association’s newsletter and annual member directory.

Working in conjunction with administrative staff, assures that all membership information is entered into the association’s database and kept accurate.

Acts as a liaison to the NAHB Membership Marketing Department and becomes familiar with its programs and materials.


To perform this job successfully, an individual must be able to perform each essential duty in a satisfactory manner.  The qualifications listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Must be a self-starter and self-motivated to complete projects satisfactorily and on time.
  2. Excellent interpersonal skills a must, with ability to interact and communicate with all personality
    types by phone, e-mail, and in person.
  3. Excellent organizational and time management skills with the capacity to multi-task and prioritize
  4. Strong critical thinking and problem-solving skills.
  5. Ability to work both independently and in a team environment.
  6. Willingness to complete all levels of tasks.
  7. Proficient in Microsoft Outlook, Word, and Excel. Experience with client/association management


Bachelor’s degree required.  Two years of relevant work experience required.


The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.  Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

  1. Sitting/standing for extended periods
  2. Periodic lifting/carrying/transporting of materials in excess of 50 lbs.


In order to meet the needs of the Association's members in an ever-changing marketplace, flexibility is a
high priority and must be viewed as a part of the job description.  The ability to communicate effectively and in a friendly way is required.  In the event of a sudden shift in Association priorities, the position summary and responsibilities outlined herein may be altered in order to meet the new demands.


If you are interested in applying, please submit your resume and cover letter to  Applications will be evaluated on a rolling basis so please submit as soon as possible.  In your cover letter, let us know why you are interested in this type of work and specifically, how your past experiences make you an ideal candidate for our growing not-for-profit, organization. NO PHONE CALLS.  For more information:

The West TN Home Builders Association is a nonprofit organization advancing homeownership through public policy, education, networking, and professionalism. The West TN Home Builders Association is an equal-opportunity employer. All qualified applicants will receive consideration for employment.

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